Implementación de cambio de versión en sistema de gestión de calidad de Iso 9001:2008 a Iso 9001:2015 en el caso estudio empresa constructora Suksa S. A
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Fecha
2018
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Idioma
es
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Universidad Andrés Bello
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Licencia CC
Licencia CC
Resumen
La exigencia de un control de calidad debería implantarse como norma general,
para evitar no solo la insatisfacción del usuario, sino riesgos y pérdidas debido
al poco o inexistente control de calidad en las obras de construcción.
La competitividad en la actualidad es uno de los factores principales que
conllevan a las empresas constructoras a implantar un Sistema de Gestión de la
calidad, permitiendo de esta manera, ampliar sus mercados y competir con las
empresas más desarrolladas. Este ambiente competitivo demanda una cultura
empresarial, inclinado a la satisfacción del cliente, y esto se logra mediante el
constante mejoramiento de los procesos productivos y de la normativa legal.
De ahí nace la idea de proponer a la empresa constructora que ya mantiene
una certificación en ISO 9001:2008, ajustarse y evaluar al nuevo cambio de
versión a ISO 9001:2015, para que así la empresa genere las sinergias
necesarias para el sistema de calidad y el cumplimiento de los requisitos
documentales estipulados en la nueva versión de la norma, con lo cual se
abren nuevos mercados, se entra a la captura de nuevos clientes y en la
renovación de los procesos de la empresa, mediante de la aplicación de los
principios, directrices y requisitos de la misma.
Esta tesis tiene como fin, revisar y evaluar la documentación existente del
Sistema de Gestión de Calidad de acuerdo a la norma ISO 9001:2008, para
basarse en los requerimientos establecidos en la norma ISO 9001:2015,
asegurando el cumplimiento de los requisitos a través de la documentación de
los elementos que hacen parte de la misma.
De esta manera el propósito del proyecto radica en la medición, control y
mejora permanente de la calidad.
The requirement of quality control should be implemented as a general rule, to avoid not only the user's dissatisfaction, but also risks and losses due to little or no quality control on construction sites. Competitiveness is currently one of the main factors that lead construction companies to implement a Quality Management System, thus allowing them to expand their markets and compete with the most developed companies. This competitive environment demands a business culture, inclined to customer satisfaction, and this is achieved through the constant improvement of production processes and legal regulations. Hence the idea of proposing to the construction company that already maintains a certification in ISO 9001: 2008, adjust and evaluate the new version change to ISO 9001: 2015, so that the company generates the necessary synergies for the quality system and the fulfillment of the documentary requirements stipulated in the new version of the standard, which opens up new markets, the capture of new customers and the renewal of the company's processes, through the application of the principles , guidelines and requirements thereof. This thesis aims to review and evaluate the existing documentation of the Quality Management System according to ISO 9001: 2008, to be based on the requirements established in ISO 9001: 2015, ensuring compliance with the requirements through of the documentation of the elements that are part of it. In this way the purpose of the project lies in the measurement, control and permanent improvement of quality.
The requirement of quality control should be implemented as a general rule, to avoid not only the user's dissatisfaction, but also risks and losses due to little or no quality control on construction sites. Competitiveness is currently one of the main factors that lead construction companies to implement a Quality Management System, thus allowing them to expand their markets and compete with the most developed companies. This competitive environment demands a business culture, inclined to customer satisfaction, and this is achieved through the constant improvement of production processes and legal regulations. Hence the idea of proposing to the construction company that already maintains a certification in ISO 9001: 2008, adjust and evaluate the new version change to ISO 9001: 2015, so that the company generates the necessary synergies for the quality system and the fulfillment of the documentary requirements stipulated in the new version of the standard, which opens up new markets, the capture of new customers and the renewal of the company's processes, through the application of the principles , guidelines and requirements thereof. This thesis aims to review and evaluate the existing documentation of the Quality Management System according to ISO 9001: 2008, to be based on the requirements established in ISO 9001: 2015, ensuring compliance with the requirements through of the documentation of the elements that are part of it. In this way the purpose of the project lies in the measurement, control and permanent improvement of quality.
Notas
Tesis (Ingeniero Constructor)
Palabras clave
Normas ISO 9001, Control de Calidad, Normas