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dc.contributor.authorMinoletti, Alberto
dc.contributor.authorToro, Olga
dc.contributor.authorAlvarado, Rubén
dc.contributor.authorCarniglia, Claudia
dc.contributor.authorGuajardo, Alejandro
dc.contributor.authorRayo, Ximena
dc.date.accessioned2016-06-28T12:08:08Z
dc.date.available2016-06-28T12:08:08Z
dc.date.issued2015
dc.identifier.citationRev. méd. Chile vol.143 no.12 Santiago Dec. 2015es
dc.identifier.issn0034-9887
dc.identifier.otherhttp://dx.doi.org/10.4067/S0034-98872015001200012
dc.identifier.urihttp://repositorio.unab.cl/xmlui/handle/ria/853
dc.descriptionIndexación: Web of Science; Scielo.es
dc.description.abstractBackground: Quality of care and respect for the rights of users are critical to achieve positive health outcomes and respond appropriately to the expectations of people, particularly if they have mental illnesses. Aim: To carry out a baseline diagnosis of quality of care and respect for rights in public outpatient psychiatric services. Material and Methods: Quality of care and respect for patients’ rights was assessed by a mental health professional and a trained psychiatric service user in 15 ambulatory psychiatric services. The WHO QualityRights instrument was used, reviewing documentation and making observations in each facility, as well as interviewing 146 patients, 148 health care workers and 64 relatives of patients. Results: A high level of achievement was accomplished in terms of discrimination-free health care, availability of psychotropic medications, lack of abuse or neglect and use of informed consents. A low level of achievement was found in terms of user support to cope with community living, access to education or work and participation in community activities, respect for user treatment preferences and preventive measures to avoid maltreatment and cruelty. Conclusions: Chile could improve the performance of psychiatry services having laws based on the “Convention of Rights of Persons with Disabilities” and standards of the World Health Organization, having national policies about quality of care and rights of users, reinforcing the community work of mental health care teams, reinforcing and informing users about their rights and promoting research on interventions to improve the respect of their rights.es
dc.description.urihttp://ref.scielo.org/vbqd97
dc.language.isoeses
dc.publisherSociedad Médica de Santiagoes
dc.subjectCuidados ambulatorioses
dc.subjectServicios de Saludes
dc.subjectPersonas con discapacidades
dc.subjectDerechos humanoses
dc.subjectHealth Services for persons with disabilitieses
dc.subjectHuman rightses
dc.subjectAmbulatory carees
dc.titleRespeto a los derechos de las personas que se atienden en Servicios de Psiquiatría Ambulatoria en Chilees
dc.title.alternativeA survey about quality of care and user’s rights in Chilean psychiatric serviceses
dc.typeArticlees


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