Diseño de un sistema de control de gestión de las operaciones de ventas e instalaciones de climatización
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Archivos
Fecha
2018
Autores
Profesor/a Guía
Facultad/escuela
Idioma
es
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ISSN de la revista
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Editor
Universidad Andrés Bello
Nombre de Curso
Licencia CC
Licencia CC
Resumen
El control en la operación es indispensable para el cumplimiento de los objetivos de un área, cuando no existe es necesario elabóralo. El Área de Ventas e Instalaciones de la empresa PROVIDER presenta esta problemática, por no contar con un diseño de control de gestión sus operaciones se vuelven difíciles de manejar y no cuentan con trazabilidad para poder evaluar las distintas actividades que se desarrollan en ella. Las decisiones que toman no son certeras por no contar con indicadores definidos y conocidos por toda la operación. Los colaboradores trabajan en base a su experiencia, sin un objetivo grupal, o un claro sistema que permita lineamientos a través de definiciones establecidas y sus respectivos controles.
Al analizar los indicadores se nota falta de coherencia y conexión entre ellos, hay una baja en sus ingresos, debido a los cambios de mercado y nula adaptabilidad del área. La inestabilidad y baja en sus ingresos es sinónimo de cierre de servicio o perdida de este.
Las actividades tienen forma de poder ser alineadas y conectadas entre sí, a través de controles sistemáticos, documentales y nuevos controles de mando, no se utilizan las herramientas adecuadas para el control aun cuando estén a la mano, por atribuciones o desconocimiento de estas.
La elaboración del cuadro de mando integral, como sistema de gestión de control permitirá dar la bajada de los objetivos estratégicos que serán documentado, a toda el área en sus líneas de mando y operación, con la finalidad de cumplir los objetivos, facilitar la planificación, supervisión y operación. Con esto se demuestra al Área que es posible el cumplimiento de sus objetivos, con planes de acción definidos e indicadores, para medir gestión individual y grupal.
El área lograra aumentar sus ingresos y rentabilidad, con la correcta aplicación del sistema y seguimiento.
The control in the operation is indispensable for the fulfillment of the objectives of an area, when it does not exist it is necessary to elaborate it. The Sales and Facilities Area of the company PROVIDER presents this problem, because it does not have a management control design, its operations become difficult to manage and do not have traceability to be able to evaluate the different activities that take place in it. The decisions they make are not accurate because they do not have defined and known indicators for the entire operation. Collaborators work based on their experience, without a group objective, or a clear system that allows guidelines through established definitions and their respective controls. When analyzing the indicators there is a lack of coherence and connection between them, there is a decrease in their income, due to market changes and lack of adaptability of the area. Instability and low income is synonymous with service closure or loss of service. The activities have the form of being able to be aligned and connected to each other, through systematic controls, documentaries and new control controls, the adequate tools for control are not used even when they are at hand, due to attributions or ignorance of these. The elaboration of the balanced scorecard, as a control management system, will allow the reduction of the strategic objectives that will be documented, to the entire area in its lines of command and operation, in order to meet the objectives, facilitate planning, supervision and operation. This shows the Area that it is possible to meet its objectives, with defined action plans and indicators, to measure individual and group management. The area will increase its income and profitability, with the correct application of the system and monitoring.
The control in the operation is indispensable for the fulfillment of the objectives of an area, when it does not exist it is necessary to elaborate it. The Sales and Facilities Area of the company PROVIDER presents this problem, because it does not have a management control design, its operations become difficult to manage and do not have traceability to be able to evaluate the different activities that take place in it. The decisions they make are not accurate because they do not have defined and known indicators for the entire operation. Collaborators work based on their experience, without a group objective, or a clear system that allows guidelines through established definitions and their respective controls. When analyzing the indicators there is a lack of coherence and connection between them, there is a decrease in their income, due to market changes and lack of adaptability of the area. Instability and low income is synonymous with service closure or loss of service. The activities have the form of being able to be aligned and connected to each other, through systematic controls, documentaries and new control controls, the adequate tools for control are not used even when they are at hand, due to attributions or ignorance of these. The elaboration of the balanced scorecard, as a control management system, will allow the reduction of the strategic objectives that will be documented, to the entire area in its lines of command and operation, in order to meet the objectives, facilitate planning, supervision and operation. This shows the Area that it is possible to meet its objectives, with defined action plans and indicators, to measure individual and group management. The area will increase its income and profitability, with the correct application of the system and monitoring.
Notas
Tesis (Ingeniero Industrial)
Palabras clave
Control de la Producción, Empresas de Climatización, Administración