Plan de acción para mejorar las condiciones laborales de los trabajadores de la Panificadora Las Rosas Chicas
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2022
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es
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Universidad Andrés Bello
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Resumen
El presente trabajo tiene por objeto de estudio la empresa Panificadora Las Rosas Chicas Limitada, una empresa familiar que data de 1916 en la comuna de Santiago. Se conservan registros de entregas de pan en carreta de caballos en pleno centro de la ciudad y de sus primeras máquinas para fabricación de pan impulsadas por vapor hasta nuestros días, en que se utiliza tecnología actual con sincronizaciones computarizadas. La empresa ha atravesado diversas crisis, vaivenes típicos de lo político y económico hasta consolidarse en la década de los 90’ como una panadería semi industrial que produce una importante cuota de participación en el mercado del pan capitalino y un gran prestigio en el rubro de las empanadas que le llevó a ganar varias veces el premio a la mejor empanada de Santiago. Todo este andar virtuoso, con las propias dificultades que atraviesa cualquier empresa de mediano tamaño, fue acompañado y afirmado en colaboradores muy incondicionales y comprometidos con los destinos de la Panificadora, hasta el punto de que en el año 2010 comenzaron a retirarse los primeros trabajadores de la época más industrializada de la empresa, es decir, trabajadores que completaron 30 o 40 años al servicio de la panificadora. Este extenso vínculo contractual se explica por dos principales causas, según los socios de la empresa; primero porque algunos habían trabajado desde muy jóvenes y habían aprendido un oficio aprovechando una oportunidad que les dio un trabajo estable, algo muy preciado en la época y en segundo orden porque valoraban a la Panificadora Las Rosas Chicas como un buen lugar para trabajar. Este clima laboral familiar, de sentido de pertenencia y permanente compromiso, ha sido ensombrecido por el último trienio en que asomaron diversas tensiones, desánimo, un mermado sentido de compromiso, una mayor rotación del personal concatenada con la dificultad para retener a los trabajadores talentosos y otras problemáticas relativas al bienestar y las compensaciones. Así es que nos hemos dado a la tarea de colaborar con los emprendedores socios de la Panificadora Las Rosas Chicas Ltda. para indagar en las relaciones causales que desencadenan estos cambios no deseados, delimitar los problemas más relevantes para luego sugerir un plan de acción tendiente a solventar las deficiencias con su respectiva medición de posterior performance y seguimiento para medir logros en el marco del cumplimiento de los objetivos propuestos que tratan de cambiar la realidad..
The present work has as object of study the company “Panificadora Las Rosas Chicas LTD, a family business that dates from 1916 in the commune of Santiago. Records of horse-drawn bread deliveries in the heart of the city and its first steam-powered bread-making machines are preserved to this day, using current technology with computerized synchronizations. The company has gone through several crises, typical political and economic ups and downs until it consolidated in the 1990s as a semi-industrial bakery that produces a significant share of the capital's bread market and great prestige in the bread industry turnover that led him to win the award for the best turnover in Santiago. All this virtuous progress, with the difficulties that any medium-sized company goes through, was accompanied and affirmed by very unconditional collaborators and committed to the destinies of the breadmaker, to the point that in 2010 the first workers began to retire from the most industrialized period of the company, that is, workers who completed 30 or 40 years at the service of the breadmaker. This extensive contractual link is explained by two main causes, according to the partners of the company; firstly because some had worked from a very young age and had learned a trade taking advantage of an opportunity that gave them a stable job, something very precious at the time and secondly because they valued Las Rosas Chicas breadmaker as a good place to work. This family work climate, of a sense of belonging and permanent commitment, has been overshadowed by the last three years in which various tensions, discouragement, a diminished sense of commitment, a greater turnover of personnel concatenated with the difficulty in retaining talented workers and other welfare and compensation issues. So we have given ourselves the task of collaborating with the entrepreneurial partners of Panificadora Las Rosas Chicas Ltda. to investigate the causal relationships that trigger these unwanted changes, define the most relevant problems and then suggest an action plan aimed at solve the deficiencies with their respective measurement of subsequent performance and follow-up to measure achievements in the framework of the fulfillment of the proposed objectives that try to change reality.
The present work has as object of study the company “Panificadora Las Rosas Chicas LTD, a family business that dates from 1916 in the commune of Santiago. Records of horse-drawn bread deliveries in the heart of the city and its first steam-powered bread-making machines are preserved to this day, using current technology with computerized synchronizations. The company has gone through several crises, typical political and economic ups and downs until it consolidated in the 1990s as a semi-industrial bakery that produces a significant share of the capital's bread market and great prestige in the bread industry turnover that led him to win the award for the best turnover in Santiago. All this virtuous progress, with the difficulties that any medium-sized company goes through, was accompanied and affirmed by very unconditional collaborators and committed to the destinies of the breadmaker, to the point that in 2010 the first workers began to retire from the most industrialized period of the company, that is, workers who completed 30 or 40 years at the service of the breadmaker. This extensive contractual link is explained by two main causes, according to the partners of the company; firstly because some had worked from a very young age and had learned a trade taking advantage of an opportunity that gave them a stable job, something very precious at the time and secondly because they valued Las Rosas Chicas breadmaker as a good place to work. This family work climate, of a sense of belonging and permanent commitment, has been overshadowed by the last three years in which various tensions, discouragement, a diminished sense of commitment, a greater turnover of personnel concatenated with the difficulty in retaining talented workers and other welfare and compensation issues. So we have given ourselves the task of collaborating with the entrepreneurial partners of Panificadora Las Rosas Chicas Ltda. to investigate the causal relationships that trigger these unwanted changes, define the most relevant problems and then suggest an action plan aimed at solve the deficiencies with their respective measurement of subsequent performance and follow-up to measure achievements in the framework of the fulfillment of the proposed objectives that try to change reality.
Notas
Proyecto de título (Magíster en Dirección de Recursos Humanos y Habilidades Directivas)
Palabras clave
Relaciones Laborales, Ambiente de Trabajo, Estudio de Casos, Panificadoras, Investigaciones