Implementación de un sistema de gestión de calidad en una empresa de climatización
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Fecha
2004
Profesor/a Guía
Facultad/escuela
Idioma
es
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Universidad Andrés Bello
Nombre de Curso
Licencia CC
Licencia CC
Resumen
El contexto histórico que Chile esta viviendo, exige que todas las empresas chilenas satisfagan los requisitos de los clientes basados en la calidad, de aquí la importancia que los estudiantes de ingeniería industrial dominen el tema sobre la implementación de un sistema de gestión de calidad tanto en los servicios como en la manufactura.
Calidad es un término muy vigente, ya que con los tratados de libre comercio las PYMES chilenas tendrán que orientar los procesos a una mejora de manera que los clientes estén seguros que el producto o servicio final cumple con los requisitos que ellos esperan (garantizado según normas internacionales).
En este proyecto los requisitos de calidad, serán aplicados de acuerdo a la norma internacional ISO9001:2000 herramienta que actualmente muchas empresas están utilizando para hacer más eficiente sus procesos.
El Financiamiento otorgado por CORFO a Climatermic, fue de un 50%, esto quiere decir que del total de la implementación (582 UF, 10.000.000 pesos aproximado), la empresa sólo pagara el 50%.
La manera que funciona este sistema es que a través de un agente operador CORFO que puede ser CEPRI, la Cámara de Comercio, la Cámara Chilena de Construcción entre los más comunes, se pide un cofinanciamiento CORFO quien evaluará el proyecto. Una vez que este es aceptado una empresa auditora en este caso Fundes.Chile funciona como un inspector de CORFO, de manera de hacer cumplir con los plazos especificados en la carta gannt. y emitir los informes requeridos para empezar con la ejecución del proyecto.
The historical context that Chile is living, requires that all the Chilean companies satisfy the requirements of the clients based on the quality, thats why the students of industrial engineering should dominate the theme about the implementation of a quality management system in the services as in the manufacture. Quality is a term very effective, since with the treaty of free commerce the chilean PYMES will have to orient their processes to an improvement so the clients will be sure that the product or final service will be just like the requirements that they expect (guaranteed according to international norms). In this project the requirements of quality, will be applied according to the international norm ISO9001:2000 wich it’s a tool that many companies are utilizing to do more efficient their processes. At present the government through the CORFO, is financing projects to companies that want to certify the quality, this is the case of Climatermic who through the Chamber of Commerce and the auditing firm Fundes.Chile, at present is implementing the Norm ISO9001:2000 The Financing offered by CORFO to Climatermic, was of a 50%, this means that of the total of the implementation (582 UF, 10.000.000 pesos approximate), the business only paid the 50%. The way that this system works is that through an CORFO ‘s agent user that can be CEPRI, the Chamber of Commerce, the Chilean Camera of Construction among the most common, a CORFO ‘s co-financing is asked who will evaluate the project. Once this it is accepted an auditing firm in this case Fundes.Chile works like a CORFO inspector, so they can be sure to fulfill the time limit specified in the gannt card and to emit the reports required to begin with the execution of the project.
The historical context that Chile is living, requires that all the Chilean companies satisfy the requirements of the clients based on the quality, thats why the students of industrial engineering should dominate the theme about the implementation of a quality management system in the services as in the manufacture. Quality is a term very effective, since with the treaty of free commerce the chilean PYMES will have to orient their processes to an improvement so the clients will be sure that the product or final service will be just like the requirements that they expect (guaranteed according to international norms). In this project the requirements of quality, will be applied according to the international norm ISO9001:2000 wich it’s a tool that many companies are utilizing to do more efficient their processes. At present the government through the CORFO, is financing projects to companies that want to certify the quality, this is the case of Climatermic who through the Chamber of Commerce and the auditing firm Fundes.Chile, at present is implementing the Norm ISO9001:2000 The Financing offered by CORFO to Climatermic, was of a 50%, this means that of the total of the implementation (582 UF, 10.000.000 pesos approximate), the business only paid the 50%. The way that this system works is that through an CORFO ‘s agent user that can be CEPRI, the Chamber of Commerce, the Chilean Camera of Construction among the most common, a CORFO ‘s co-financing is asked who will evaluate the project. Once this it is accepted an auditing firm in this case Fundes.Chile works like a CORFO inspector, so they can be sure to fulfill the time limit specified in the gannt card and to emit the reports required to begin with the execution of the project.
Notas
Tesis (Ingeniería de Ejecución Industrial)
Palabras clave
Climatización, Control de Calidad, Normalización, Chile, Satisfacción del Consumidor