“Propuesta de mejora del servicio operacional de manipulación de carga de Concentrado de Cobre, mediante cargadores frontales para la empresa Puerto Ventanas S.A.”
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Archivos
Fecha
2019
Autores
Profesor/a Guía
Facultad/escuela
Idioma
es
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Universidad Andrés Bello
Nombre de Curso
Licencia CC
Licencia CC
Resumen
El presente proyecto consistió en realizar un levantamiento de información desde el año 2014 al 2018, de los procesos logísticos y operativos de los servicios entregados por Puerto Ventanas S.A. que involucren el uso de los cargadores frontales.
Este estudio permitió diagnosticar el estado operativo de los cargadores y del sistema portuario, identificando, con base en un diagrama de flujo, los parámetros de la operación, entradas y salidas del proceso que puedan sintetizarse en indicadores relevantes que permitan garantizar, relacionar y alinear de la mejor manera la ejecución de los procesos claves del servicio. Asimismo, este análisis permitió determinar el posible “cuello de botella” en el funcionamiento del proceso de mantenimiento, brindando información sobre tiempos de ejecución de los procesos de los cargadores, la capacidad de estos y la productividad y eficiencia total del sistema.
Luego de haber identificado las problemáticas se trabajará con herramientas de calidad para determinar así la causa del problema detectado. Realizando una lluvia de ideas y análisis de las 3 etapas de embarque que ayudó a identificar las principales causas representado por una Cadena de Valor modificada y un Diagrama de Ishikawa.
Se implementó un modelo de Simulación para evaluar los diferentes escenarios con sus respectivas posibles mejoras. Simulando líneas productivas a través del software “Arena” y su herramienta “Process Analyzer”, el cual permitió el desarrollo y creación de un modelo óptimo que permitió evaluar la eficiencia de los 4 escenarios con sus distintas tasas de legada para cada variable de entrada, recreando de la forma más realista el funcionamiento del sistema portuario de Puerto Ventanas S.A.
Finalmente, se pudo concluir que los cargadores frontales son un recurso sumamente importante en el servicio operacional de embarque de Concentrado de Cobre para el Terminal Costa. Los 7 cargadores frontales, según el software Arena Simulation, poseen un porcentaje de utilización que están casi al tope de su capacidad operacional.
Este resultado de porcentaje operacional no considera las pausas operacionales que sí se realizan en PVSA. También, dada la investigación realizada y mediante las herramientas de la ingeniería aplicadas, se sugiere una restructuración o modificación estratégica del desarrollo de las oportunidades de mejora encontradas en las actividades de apoyo y en las actividades primarias. La alineación estratégica, la capacitación y más asignación de recursos, garantizarán a Puerto Ventanas S.A menores tiempos de retraso operacional y aumento de la capacidad del proceso interno de las bodegas. Se recomienda a la compañía una alta planificación para que se logre esta solución. Además, se debe fomentar una cultura colaborativa entre todos los empleados de la empresa, para así proporcionar una mejora continua para el sistema de embarque de Cucons.
The present project consisted of carrying out by a collection of information from 2014 to 2018 of the logistic and operative processes of the services provided by Puerto Ventanas S.A, involving the use of front loaders. This study allowed to diagnose the operational status of the loaders and the port system, identifying, based on a flow chart, the operation parameters, inputs and outputs of the process that can be synthesized in relevant indicators that allow to guarantee, relate and align, in the best way, the execution of the key processes of the service. Likewise, this analysis allowed determining the possible "bottleneck" in the operation of the maintenance process, providing information on the execution times of the loaders' processes, their capacity and the total productivity of the system. After having identified the problems will work with quality tools to determine the cause of the problem detected. Realizing a rain of ideas and analysis of 3 stages of shipment that helped to identify the main causes represent by a modified Chain of Value and a Diagram of ishikawa. A simulation model was implemented to evaluate the different stages with its respective possible improvements. Simulating production lines through the software “Arena” and its tool “Process analyzer”, which allowed the development and creation of a optimal model who allowed to evaluate the efficiency of 4 stages with its different valuations of bequeathed for every entry variable, recreating of the most realistic form the functioning of the por system of Puerto Ventanas S.A. Finally, it was possible to conclude that the frontal loaders are an extremely important resource in the operational service of shipment of Concentrate of Copper for Terminally Coast. 7 frontal loaders, according to the software Sand Simulation, possess a percentage of use that they are almost to the ceiling of its operational capacity. This operational percentage result does not consider operational breaks that do occur in PVSA. Also, given the research conducted and using the tools of engineering applied, it suggests a restructuring or modification strategic development of improvement opportunities found in support activities and primary activities. The strategic alignment, training and more allocation of resources, shall ensure to port Puerto Ventanas S.A minors delay times operational and increasing the capacity of the internal process of the warehouse. It is recommended to the company a high planning to achieve this solution. In addition, you must foster a culture collaborative all employees of the company, so as to provide a continuous improvement for the system of shipment of Cucons.
The present project consisted of carrying out by a collection of information from 2014 to 2018 of the logistic and operative processes of the services provided by Puerto Ventanas S.A, involving the use of front loaders. This study allowed to diagnose the operational status of the loaders and the port system, identifying, based on a flow chart, the operation parameters, inputs and outputs of the process that can be synthesized in relevant indicators that allow to guarantee, relate and align, in the best way, the execution of the key processes of the service. Likewise, this analysis allowed determining the possible "bottleneck" in the operation of the maintenance process, providing information on the execution times of the loaders' processes, their capacity and the total productivity of the system. After having identified the problems will work with quality tools to determine the cause of the problem detected. Realizing a rain of ideas and analysis of 3 stages of shipment that helped to identify the main causes represent by a modified Chain of Value and a Diagram of ishikawa. A simulation model was implemented to evaluate the different stages with its respective possible improvements. Simulating production lines through the software “Arena” and its tool “Process analyzer”, which allowed the development and creation of a optimal model who allowed to evaluate the efficiency of 4 stages with its different valuations of bequeathed for every entry variable, recreating of the most realistic form the functioning of the por system of Puerto Ventanas S.A. Finally, it was possible to conclude that the frontal loaders are an extremely important resource in the operational service of shipment of Concentrate of Copper for Terminally Coast. 7 frontal loaders, according to the software Sand Simulation, possess a percentage of use that they are almost to the ceiling of its operational capacity. This operational percentage result does not consider operational breaks that do occur in PVSA. Also, given the research conducted and using the tools of engineering applied, it suggests a restructuring or modification strategic development of improvement opportunities found in support activities and primary activities. The strategic alignment, training and more allocation of resources, shall ensure to port Puerto Ventanas S.A minors delay times operational and increasing the capacity of the internal process of the warehouse. It is recommended to the company a high planning to achieve this solution. In addition, you must foster a culture collaborative all employees of the company, so as to provide a continuous improvement for the system of shipment of Cucons.
Notas
Memoria (Ingeniero Civil Industrial)
Palabras clave
Puertos Chilenos, Cargamento marítimo, Análisis de Costo, Mejora Contínua de Procesos