Alvarez M., PamelaLillo Babul, FranciscoFacultad de Ingeniería2021-03-312021-03-312013http://repositorio.unab.cl/xmlui/handle/ria/18411Tesis (Magíster en Ciencias de la Ingeniería mención Logística y Gestión de Operaciones)Purpose: In supply chain management studies, strategic alliances and integration have been regarded as key factors for efficiency and performance. This study demonstrates that the same principies can be applied to humanitarian relief chains, and designs a new strategy for the supplies division of the National Emergency Office Design/methodology/approach: Current strategies must first be captured and evaluated. This is done utilizing a functional strategy map, concentrating in the supplies division. Evaluation is carried out with semi-quantitative interviews with the heads and operatives, indicating compatibility and support between their strategies, represented in matrices. These are aggregated indicating how strategic interaction within the division is perceived. New strategies can then be designed considering current qualities. Findings: Public Procurement Laws present obstacles when swift response is the main focus, and it does not seem compatible with most strategies within an emergency. However, alliance and collaboration strategies can be carried out in any non-emergency status of the office, working completely towards preparedness and efficiency in response when a disaster occurs. Research limitations: This framework was applied only to the supplies division of the office, considered the most important. Furthermore, it was carried out in a strategic level. Future works can include operational levels and other divisions. Originality/value: Literature regarding alliances between national emergency organization and private companies is scarce, especially for supplies. This investigation presents strategic options for avoiding disturbances with procurement laws, with a clear evaluation adapted from private supply chain strategic studies.enManejo de EmergenciaLogística EmpresarialChileTesis