Propuesta de un balanced scorecard para Workshop Sandvik Santiago de Chile
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Fecha
2015
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Profesor/a Guía
Facultad/escuela
Idioma
es
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Universidad Andrés Bello
Nombre de Curso
Licencia CC
Licencia CC
Resumen
El presente trabajo se desarrolló en el área de Workshop de la empresa Sandvik Chile S.A., área que presta servicios de mantención, puesta en marcha, modificaciones y reparaciones de equipos o componentes para la gran minería. A simple vista esta área presentaba problemas de planificación en sus servicios, pero luego de realizar un análisis interno, se presentó un número mayor de dificultades en cuanto a incumplimientos en plazos de entrega, deficiencias en la calidad, variación de los presupuestos, ausencia de planes de capacitación, entre otros. Debido a esto se comenzó el estudio de varios modelos de gestión, entre los cuales se escogió el Balanced Scorecard como la propuesta a desarrollar, debido a la generación de indicadores basados en la estrategia y en los objetivos estratégicos, permitiendo fortalecer la gestión que realiza esta área.
Para desarrollar esta propuesta se comenzó a analizar la industria a la que pertenece el área de Taller, con respecto al medio externo y especifico, junto con observaciones internas en al área, identificando las fortalezas, oportunidades, debilidades y amenazas presentes. Se definió además la visión, misión, filosofía y valores, todo esto con el fin de formular la propuesta estratégica, la cual se basó en proporcionar las mejores soluciones para los clientes, ampliando el reconocimiento de la marca a través de la calidad que entrega, por medio de un recurso humano motivado y capacitado. A partir de esta estrategia se elaboraron 11 objetivos estratégicos y 13 indicadores, con sus respectivas metas e iniciativas, conformando así el CMI y su tablero de control.
Finalmente se destaca que el CMI es una herramienta que otorga grandes beneficios en base a la orientación y medición de la gestión, además de adaptarse a los cambios del entorno y de la empresa, por lo tanto es ideal que sea implementada en toda la organización.
This project was developed in Sandvik Chile S.A., Workshop Area, an area that provides maintenance, start up, modifications and repairs for equipment or components for the mining industry. To the naked eye, this area presented planning problems with their services but after carrying out an internal analysis, a larger amount of difficulties were discovered regarding; delivery breaches, quality deficiencies, budget variations, lack of training plans amid others. Because of this, a series of studies were performed on management models, among which the proposal of a Balanced Scorecard was chosen to be developed due to the generation of indicators based upon the strategy and objective strategies to strengthen the management that this area fulfills. To set forth this proposal, I began to analyze the industry that this workshop belongs to, according to the external environment along with the internal observations in the area, identifying the present strengths, opportunities, weaknesses and threats. The vision, mission, philosophy and values were also defined, all this in order the shape the strategic proposal which were based on providing the best solutions for the clients, to broaden the brand recognition throughout the quality of delivery, with a qualified and motivated Human Resources. Starting from this strategy, 11 strategic objectives and 13 indicators were elaborated with their respective goals and initiatives, forming the BSC and control board. Finally, we stress that the BSC is a tool that grants great benefits based on orientation and the measurement of management, also adapting to changes in the environment and company, therefore it is ideal to implement it throughout the organization.
This project was developed in Sandvik Chile S.A., Workshop Area, an area that provides maintenance, start up, modifications and repairs for equipment or components for the mining industry. To the naked eye, this area presented planning problems with their services but after carrying out an internal analysis, a larger amount of difficulties were discovered regarding; delivery breaches, quality deficiencies, budget variations, lack of training plans amid others. Because of this, a series of studies were performed on management models, among which the proposal of a Balanced Scorecard was chosen to be developed due to the generation of indicators based upon the strategy and objective strategies to strengthen the management that this area fulfills. To set forth this proposal, I began to analyze the industry that this workshop belongs to, according to the external environment along with the internal observations in the area, identifying the present strengths, opportunities, weaknesses and threats. The vision, mission, philosophy and values were also defined, all this in order the shape the strategic proposal which were based on providing the best solutions for the clients, to broaden the brand recognition throughout the quality of delivery, with a qualified and motivated Human Resources. Starting from this strategy, 11 strategic objectives and 13 indicators were elaborated with their respective goals and initiatives, forming the BSC and control board. Finally, we stress that the BSC is a tool that grants great benefits based on orientation and the measurement of management, also adapting to changes in the environment and company, therefore it is ideal to implement it throughout the organization.
Notas
Tesis (Ingeniería Civil)
Palabras clave
Worshop, Sandvik Chile S.A, Minería, Administración de Empresas, Planificación Estratégica, Maquinaria minera, Mantenimiento y Reparación