Improving dental service utilization rate using a proactive telephone-based scheduling strategy in primary healthcare
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Archivos
Fecha
2020
Profesor/a Guía
Facultad/escuela
Idioma
en
Título de la revista
ISSN de la revista
Título del volumen
Editor
Association of Support to Oral Health Research (APESB)
Nombre de Curso
Licencia CC
Attribution 4.0 International (CC BY 4.0)
Licencia CC
Resumen
Objective: To determine the effect of a proactive telephone-based scheduling strategy to improve dental service utilization rate in primary healthcare. Material and Methods: A retrospective study was carried out based on the dental appointments’ records of a primary healthcare center before-strategy and after-strategy periods. The variables studied for both periods were the number of dental appointments requested, dental appointments undergone, no-shows, and available quotas. Data collection was performed by two researchers between May and June 2018. Descriptive statistics were used to calculate the absolute and relative frequencies. Results: A total of 10,193 records of dental appointments were registered within the two periods. After-strategy period, dental appointments undergone increased by 16,7%, no-shows decreased by 3%, and available quotas decreased by 21.3%. Conclusion: A proactive telephone-based scheduling strategy increased the dental service utilization rate in primary healthcare.
Notas
Indexación: Scopus.
Palabras clave
Dental Health Services, Public Health Administration, Public Health Dentistry, Appointment Scheduling, Patient Attendance, Overbooking
Citación
Pesquisa Brasileira em Odontopediatria e Clinica Integrada, Volume 20, 2020, Article number e5043
DOI
DOI: 10.1590/pboci.2020.024