Student’s satisfaction of the quality of online learning in higher education: An empirical study

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dc.contributor.authorJiménez Bucarey, C.
dc.contributor.authorAcevedo Duque, Á.
dc.contributor.authorMüller Pérez, S.
dc.contributor.authorAguilar Gallardo, L.
dc.contributor.authorMora Moscoso, M.
dc.contributor.authorVargas, E.C.
dc.date.accessioned2021-12-27T16:43:39Z
dc.date.available2021-12-27T16:43:39Z
dc.date.issued2021-10
dc.descriptionIndexación: Scopuses
dc.description.abstractHigher education institutions (HEIs) have been facing a digital transformation in online learning as a result of the restrictions generated by COVID-19. Therefore, identifying which are the elements that influence student satisfaction will allow HEIs to establish strategies to ensure the quality of the digital transformation. This study proposes a model that measures student satisfaction considering three dimensions: teacher quality, technical service quality and service quality. Then, the impact of each dimension on student satisfaction is estimated using a Partial Least Squares Structural Equation Model (PLS-SEM), and finally an Importance-Performance Map Analysis (IPMA) was performed to identify the improvements that should be made to increase student satisfaction. When analyzing the responses of 1430 students at the School of Medicine, it was found that the quality of technical service should be improved, specifically training, and encouraging teachers to use strategies that allow student participation. © 2021 by the authors. Licensee MDPI, Basel, Switzerland.es
dc.description.urihttps://www.mdpi.com/2071-1050/13/21/11960
dc.identifier.citationSustainability Volume 13, Issue 21November-1 2021 Article number 11960es
dc.identifier.doi10.3390/su132111960
dc.identifier.issn2071-1050
dc.identifier.urihttp://repositorio.unab.cl/xmlui/handle/ria/21409
dc.language.isoenes
dc.publisherMDPIes
dc.rights.licenseAtribución 4.0 Internacional (CC BY 4.0)
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/deed.es
dc.subjectDigital transformation in education.es
dc.subjectIPMAes
dc.subjectDistance higher education.es
dc.titleStudent’s satisfaction of the quality of online learning in higher education: An empirical studyes
dc.typeArtículoes
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