Proposal, development and validation of the scale: Distance Higher Education Service Quality (DIHESQ)

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dc.contributor.authorAraya-Castillo, L.
dc.contributor.authorBernardo, M.
dc.contributor.authorGanga Contreras, F.
dc.contributor.authorBarrientos Oradini, N.
dc.date.accessioned2022-09-02T16:42:49Z
dc.date.available2022-09-02T16:42:49Z
dc.date.issued2022
dc.descriptionIndexación: Scopus.es
dc.description.abstractHigher education sectors have experienced high levels of competence. In this scenario, some universities have responded through the offer of studies in non-traditional modality (distance). Various scales have been proposed to measure the quality of service in higher education, but few studies have focused on distance modality (non-traditional modality). This is relevant, since distance higher education has characteristics that differentiate it from higher education in traditional modality (presential). Given this, this research focuses on the proposal, development and validation of a scale of service quality measurement in distance higher education, which is called Distance Higher Education Service Quality (DIHESQ). A three-stage methodology is applied. First, the DIHESQ measurement scale is proposed ensuring its content validity, later the analysis of unidimensionality is applied and finally the psychometric properties of it are analyzed. It is concluded that the DIHESQ model is second order, reflective and multidimensional, and it is composed of the following dimensions: (a) teachers and teaching; (b) curriculum plan and study material; (c) evaluation and feedback; (d) administration and organization; (e) functional platform; (f) emotional platform; (g) institution support; and (i) social and labor.es
dc.description.urihttp://revistas.up.edu.pe/index.php/apuntes/article/view/1318
dc.identifier.citationApuntes, Volume 49, Issue 91, Pages 159 - 188, 2022es
dc.identifier.doi10.21678/apuntes.91.1318
dc.identifier.issn0252-1865
dc.identifier.urihttps://repositorio.unab.cl/xmlui/handle/ria/23730
dc.language.isoenes
dc.publisherUniversidad del Pacífico Presses
dc.rights.licenseAttribution 4.0 International (CC BY 4.0)
dc.subjectdevel-opmentes
dc.subjectDistance educationes
dc.subjectmodeles
dc.subjectproposales
dc.subjectservice qualityes
dc.subjectvalidationes
dc.titleProposal, development and validation of the scale: Distance Higher Education Service Quality (DIHESQ)es
dc.title.alternativePropuesta, desarrollo y validación de la escala Distance Higher Education Service Quality (DIHESQ)es
dc.typeArtículoes
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