Formulación de modelo de simulación para la asignación de personal en el área de urgencia de Mutual de Seguridad C. CH. CAS Viña del Mar
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Date
2019
Authors
Profesor/a Guía
Facultad/escuela
Idioma
es
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Andrés Bello
Nombre de Curso
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Abstract
Los centros de atención de salud tienen por lo general una gran demanda donde
las llegadas de pacientes son eventos que no se pueden predecir. Existen
diversos estudios en salas de urgencia, hospitales, áreas especificas de salud,
etc. que debido a la gran demanda, ha sido necesario estudiar a través de teoría
de colas. Uno de estos estudios en Chile, trata la problemática de tiempos de
espera de traumatológica en hospitales públicos, con el objeto que se persigue;
disminuir los tiempos de atención.
En el ámbito de las mutualidades, aunque no es posible determinar a ciencia
cierta que todas ellas hayan estudiado sus tiempos de atención, es muy complejo
realizar estudios puesto que no todas cuentan con departamentos de
operaciones que verifiquen los tiempos de atención debido a que la prioridad,
está establecida por la Ley de accidentes del Trabajo y en ésta, no se desprende
información o cesgos de la rápida atención de pacientes. Sin embargo, aquellos
centros acréditados de salud, se les obliga a mantener información respecto a
esta temática y de alguna manera mantienen noción de la importancia en los
tiempos de atención.
Para el caso de CAS Viña del mar, al ser un centro acreditado, es de gran
importancia este estudio puesto que se mantendrá información relevante para
cumplir con los estándares propios de la organización, así como también,
mantener un control de los tiempos y que cumplan con lo que se requiere para
mantener la acreditación del centro de atención.
Con los resultados obtenidos, la Dirección Médica del CAS Viña del Mar, podrá
organizar de mejor manera las horas médicas y y distribución de personal según
el horario analizado, lo que se traducirá en una mejora para las personas que son
atendidas, como para los trabajadores de Mutual de Seguridad CAS Viña del Mar.
Health care centers usually have a high demand where patient arrivals are events that cannot be predicted. There are several studies in emergency rooms, hospitals, specific areas of health, etc. that due to the high demand, it has been necessary to study through the theory of queues. One of these studies in Chile deals with the problematic of timeouts Of Trauma in hospital Public, with the object to be pursued; Decrease the attention times. In the field of mutuals, although it is not possible to determine for sure that all of them have studied their times of care, it is very complex to carry out studies since not all have departments of operations that verify the times of Attention because the priority, is established by the law of accidents of the work and in this, it does not detach information or Prints of the quick attention of patients. However, those centers acredits of health, they are obliged to maintain information on this subject and in some way they maintain notion of the importance in the times of attention. In the case of CAS Viña del Mar, being an accredited center, is of great importance this study because it will keep relevant information to meet the standards of the Organization, as well as maintain a control of the times and comply with What is required to maintain the attention Center accreditation. With the results obtained, the medical management of the CAS Viña del Mar, will be able to better organize the medical hours and distribution of personnel according to the timetable analyzed, which will result in an improvement for the people who are cared for, as for the CAS Safety Mutual workers Viña del Mar.
Health care centers usually have a high demand where patient arrivals are events that cannot be predicted. There are several studies in emergency rooms, hospitals, specific areas of health, etc. that due to the high demand, it has been necessary to study through the theory of queues. One of these studies in Chile deals with the problematic of timeouts Of Trauma in hospital Public, with the object to be pursued; Decrease the attention times. In the field of mutuals, although it is not possible to determine for sure that all of them have studied their times of care, it is very complex to carry out studies since not all have departments of operations that verify the times of Attention because the priority, is established by the law of accidents of the work and in this, it does not detach information or Prints of the quick attention of patients. However, those centers acredits of health, they are obliged to maintain information on this subject and in some way they maintain notion of the importance in the times of attention. In the case of CAS Viña del Mar, being an accredited center, is of great importance this study because it will keep relevant information to meet the standards of the Organization, as well as maintain a control of the times and comply with What is required to maintain the attention Center accreditation. With the results obtained, the medical management of the CAS Viña del Mar, will be able to better organize the medical hours and distribution of personnel according to the timetable analyzed, which will result in an improvement for the people who are cared for, as for the CAS Safety Mutual workers Viña del Mar.
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Proyecto de título (Ingeniero Civil Industrial)
Keywords
Tiempo de Espera, Mutualidades, Investigaciones, Chile, Viña del Mar