Gestión, calidad y procesos de un área de educación online
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Archivos
Fecha
2017
Autores
Profesor/a Guía
Facultad/escuela
Idioma
es
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad Andrés Bello
Nombre de Curso
Licencia CC
Licencia CC
Resumen
El siguiente proyecto de tesis nos plantea la problemática que se
presenta en el área de Educación a Distancia de la Pontificia Universidad Católica
de Chile, respecto a la falta de control, calidad y análisis de resultado de las tareas
que se llevan a cabo, esta problemática fue visible solo por la evaluación de la
implementación de una encuesta de satisfacción aplicada a los profesores y
alumnos del servicio de Educación a Distancia.
Dado éste escenario, se ha planteado por medio de este proyecto de tesis que
consta de la presentación de un contexto de trabajo, marco de trabajo, identificación
formal del problema, generación de una hipótesis a responder, los objetivos a dar
respuesta, marco teórico y desarrollo del diseño de una solución por medio un
tablero de control, donde se puedan conectar las diferentes fuentes de datos con
las cuales se trabajen desde una base de datos, archivos locales de editores de
hojas de cálculos, entre otros, ingresar las tareas que hoy en día son realizas por el
área a través de la identificación de los procesos que la componen, analizar y definir
sus métricas, valorización de los resultados óptimos y modo gráfico que resulte más
representativo para los datos a ser presentados.
Se espera que esta aplicación, resuelva los inconvenientes que el cliente final
percibe al momento de ejecutar un programa de estudio.
The following thesis proposes to us the problematic that is presented in the Distance Education Area of the Pontificia Universidad Católica de Chile, regarding the lack of control, quality and analysis of results of the tasks that are carried out, this problematic Was only visible by the evaluation of the implementation of a satisfaction survey applied to teachers and students of the Distance Education service. Given this scenario, it has been proposed through this thesis project that consists of the presentation of a work context, framework, formal identification of the problem, generation of a hypothesis to be answered, objectives to be answered, theoretical framework and Development of the design of a solution through a control panel, where you can connect the different data sources with which you work from a database, local files from spreadsheet editors, among others, enter the tasks that today In day they are realized by the area through the identification of the processes that compose it, to analyze and to define its metrics, valorization of the optimal results and graphic mode that is more representative for the data to be presented. It is expected that this application, solve the inconveniences that the final client perceives when executing a program of study.
The following thesis proposes to us the problematic that is presented in the Distance Education Area of the Pontificia Universidad Católica de Chile, regarding the lack of control, quality and analysis of results of the tasks that are carried out, this problematic Was only visible by the evaluation of the implementation of a satisfaction survey applied to teachers and students of the Distance Education service. Given this scenario, it has been proposed through this thesis project that consists of the presentation of a work context, framework, formal identification of the problem, generation of a hypothesis to be answered, objectives to be answered, theoretical framework and Development of the design of a solution through a control panel, where you can connect the different data sources with which you work from a database, local files from spreadsheet editors, among others, enter the tasks that today In day they are realized by the area through the identification of the processes that compose it, to analyze and to define its metrics, valorization of the optimal results and graphic mode that is more representative for the data to be presented. It is expected that this application, solve the inconveniences that the final client perceives when executing a program of study.
Notas
Tesis (Magíster en Ingeniería Informática)
Palabras clave
Educación a Distancia, Planificación, Procesamiento de Datos