Propuesta de Balanced Scorecard (BSC) para la Unidad de Control de Gestión de la Ilustrísima Corte de Apelaciones de Valparaíso
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Archivos
Fecha
2017
Profesor/a Guía
Facultad/escuela
Idioma
es
Título de la revista
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Título del volumen
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Universidad Andrés Bello
Nombre de Curso
Licencia CC
Licencia CC
Resumen
Este Proyecto de Título tiene por objeto realizar una propuesta
a la Unidad de Control de Gestión y coordinación con tribunales de 1°
instancia de la Ilustrísima Corte de Apelaciones de Valparaíso, a través
de las herramientas analíticas de gestión estratégica, para
posteriormente, proponer un modelo de gestión enfocado en las
necesidades de la Organización sustentado en el Balanced Scorecard y
sus cuatro perspectivas, con el propósito de desarrollar una nueva
forma de gestión integral. Gran parte de la Construcción de este trabajo,
se basó en las experiencias de otras instituciones públicas, que han
optado por gestionar sus actividades con el Balanced Scorecard, lo que
requiere un análisis y preparación bastante aguda en diversos temas
que son críticos, como por ejemplo, las condiciones internas de la
Institución en cuanto a la administración estratégica, la gestión de los
procesos y actividades clave, y por otro lado, las condiciones
demandantes de la Judicatura. A través de este trabajo, se desea otorgar
a la Unidad de Control de Gestión una herramienta de acción aplicable,
que permita manejar aquellos procesos clave que requieren un control
técnico-profesional, que cumpla con los requerimientos que debe tener
una Organización de éstas características, donde la Unidad de Control
de Gestión y coordinación con Tribunales de 1° instancia son
coadyuvantes en la administración de Justicia de calidad para todos los
ciudadanos.
This Titile Project aims to make a proposal to the Management Control Unit and coordination with courts of first instance of the Court of Appeals of Valparaiso, through the analytical tools of strategic management, to propose a model of management focused on the needs of the organization based on the Balanced Scorecard and its four perspectives, with the purpose of developing a new form of integral management. Much of the construction of this work was based on the experiences of other public institutions, which have opted to manage their activities with the Balanced Scorecard, which requires a very acute analysis and preparation on several critical issues, such as, the internal conditions of the Institution in terms of strategic administration, management of key processes and activities, and, on the other hand, the demanding conditions of the Judiciary. Through this work, it is desired to grant to the Management Control Unit an applicable action tool, that allows to handle those key processes that require a technical- professional control, that meets the requirements that must have an Organization of these characteristics, where the Unit of Management Control and coordination with Courts of 1st instance are assistants in the administration of Quality Justice for all citizens.
This Titile Project aims to make a proposal to the Management Control Unit and coordination with courts of first instance of the Court of Appeals of Valparaiso, through the analytical tools of strategic management, to propose a model of management focused on the needs of the organization based on the Balanced Scorecard and its four perspectives, with the purpose of developing a new form of integral management. Much of the construction of this work was based on the experiences of other public institutions, which have opted to manage their activities with the Balanced Scorecard, which requires a very acute analysis and preparation on several critical issues, such as, the internal conditions of the Institution in terms of strategic administration, management of key processes and activities, and, on the other hand, the demanding conditions of the Judiciary. Through this work, it is desired to grant to the Management Control Unit an applicable action tool, that allows to handle those key processes that require a technical- professional control, that meets the requirements that must have an Organization of these characteristics, where the Unit of Management Control and coordination with Courts of 1st instance are assistants in the administration of Quality Justice for all citizens.
Notas
Proyecto de título (Ingeniera Industrial)
Palabras clave
Cuadro de Mando Integral, Planificación Estratégica, Chile, Valparaíso